IT Associate

Catalyst Solutions, a multinational Knowledge Process Outsourcing company serving Fortune 500 clients in the USA and Canada, is seeking dedicated and technology-driven professionals for the position of IT Associate. The company operates under ISO 27001:2022 standards and focuses on maintaining secure, modern, and efficient IT infrastructure across its offices. This opportunity is ideal for candidates who are passionate about networking, IT support services, hardware troubleshooting, and modern office technology management.

The selected candidates will be responsible for ensuring uninterrupted IT operations, maintaining network connectivity, supporting office equipment, and implementing data security compliance measures. Candidates should possess strong troubleshooting skills, a proactive mindset, and the ability to adapt to new technologies quickly. The role requires collaboration with multiple departments and the capability to support a 24/7 operational environment. Applicants must be comfortable working in a fast-paced multinational environment with structured processes and professional growth opportunities.

Note: The office starts at 7:00 AM. Candidates who are unable to attend office at the specified time are discouraged from applying.

• Bachelor of Science (BSc) in Computer Science & Engineering, Information Technology, or Electronics & Telecommunication Engineering.

• Minimum 2 years of experience in Computer Hardware/Network Companies, ISP, IT Enabled Service, or Multinational Companies.

• Freshers are also encouraged to apply.

• Age must be at least 26 years.

• Only male candidates are eligible to apply.

• Strong knowledge of computer networks, Mikrotik, IP camera systems, switches, and routers.

• Ability to troubleshoot hardware, software, and networking issues effectively.

• Good English communication skills for reading and understanding technical instructions.

• Capability to work in a 24/7 operational environment.

• Quick learning ability with strong ownership and accountability mindset.

• Ensure uninterrupted 24/7 internet connectivity across all office locations.

• Maintain and troubleshoot workstations, printers, scanners, software, hardware, and network systems.

• Monitor and maintain IP camera systems for operational visibility.

• Implement fail-safe measures for IT equipment and infrastructure.

• Maintain updated inventory records of electronic devices.

• Ensure organization-wide compliance with ISO 27001:2022 data security standards.

• Prepare and maintain documentation, maintenance logs, and incident reports.

• Support IT recruitment activities when required.

• Collaborate with different departments to ensure smooth office operations.

• Manage electrically operated office equipment and related technical systems.

• Learn and adopt new technologies to improve IT infrastructure.

• Salary negotiable and paid on time every month.

• All meals including breakfast, lunch, dinner, snacks, and refreshments provided.

• Access to extensive training and structured mentorship programs.

• Career growth and professional development opportunities.

• Modern ISO-certified multinational work environment.

• Clean, hygienic, and safe workplace.

• Support for postgraduate studies and academic flexibility.

• Employee referral bonus of BDT 25,000 (conditions apply).

• Festival bonuses, paid leave, maternity, and paternity benefits.

• Annual medical checkups funded by the company.

• Transportation support including office transport, Uber, or Pathao when required.

• Employee-led CSR and ESG initiatives.

• Engaging office culture with events, outings, and entertainment.

• Work-from-home flexibility based on performance and credibility.

• Opportunity to work across multiple office locations including Chattogram.