Call Center Agent / Telesales Executive

Falaq Food is a growing food supplier company in Bangladesh dedicated to delivering safe, high-quality food products to households at fair prices. The company specializes in products such as honey, nuts, natural oils, chia seeds, and food grains while maintaining a strong commitment to quality and customer satisfaction.

Falaq Food is currently seeking energetic and target-driven Call Center Agents / Telesales Executives to join its sales team in Mohammadpur, Dhaka. The selected candidates will communicate with customers through telecommunication platforms, provide product information, generate sales, maintain customer relationships, and ensure accurate reporting of daily activities. This role is ideal for candidates with strong communication, negotiation, and customer service skills who are looking to build a career in telesales and customer engagement.

• Work with modern CRM and communication tools.

• Handle inbound and outbound customer interactions.

• Achieve sales targets through effective communication and persuasion.

• Maintain accurate sales records and reports.

• HSC or Bachelor's degree.

• At least 1 year of experience in telesales, telecommunication, or call center operations preferred.

• Freshers are also encouraged to apply.

• Age between 20 to 30 years.

• Only male candidates are eligible.

• Strong negotiation and persuasion skills.

• Knowledge of reporting and documentation.

• Customer service and sales target management skills.

• Knowledge of telecommunication products and services.

• Contact new and existing customers using iDialer, Revechat, Micro SIP, and CRM systems.

• Provide product and service information to potential customers.

• Generate and close sales opportunities.

• Maintain sales-related records and documentation.

• Answer customer inquiries and resolve customer issues.

• Prepare daily work reports and submit them to supervisors.

• Build and maintain positive customer relationships.

• Achieve assigned sales targets and performance goals.

• Monthly salary: BDT 10,000-12,000.

• Fixed salary with commission-based earning opportunities.

• Performance bonus.

• Yearly salary review.

• Fully subsidized lunch facilities.

• Work at office environment.